TOWN STAFF REPORT RECOMMENDATIONS
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Discuss, consider and act regarding Resolution 25-20 to continue and expand the Town’s partnership with OneDigital for employee benefits consulting, wellness strategies, analytics support, and administrative services (Sandy Garza, Director of Human Resources).
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STAFF: Sandy Garza, Director of Human Resources
BACKGROUND:
The Town of Westlake recently initiated a competitive bidding process to evaluate firms for employee benefits consulting services. The Town opted to use a competitive process to promote transparency, ensure competition, and demonstrate due diligence. Three firms responded to the solicitation, and each was interviewed by staff. Following the interviews, OneDigital was selected based on their strong performance and alignment with the Town's strategic goals.
The Town of Westlake has partnered with OneDigital for the past five years to support our employee benefits strategy and administration. Over this time, OneDigital has demonstrated a deep understanding of public sector needs and has consistently provided responsive, knowledgeable support.
Recently, OneDigital has expanded its presence in Texas with the opening of a Dallas-based office, which enhances the level of service available to our organization. This local presence will allow for additional on-site employee trainings and more in-person support during Open Enrollment periods.
OneDigital presented their current capabilities and strategic vision to staff on May 16, 2025. The presentation reinforced the value of continuing our relationship, particularly in light of increasing healthcare complexity and the importance of a proactive, data-informed approach to employee wellbeing.
DISCUSSION:
Summary of Services
OneDigital proposes to deliver the following ongoing and enhanced services:
• Strategic Benefits Consulting: A proactive three-year roadmap (review, implement, measure/elevate) aimed at improving outcomes and cost efficiency.
• Analytics and Reporting: Easy-to-understand monthly claims reporting to identify trends and manage risk throughout the year.
• Wellbeing and Mental Health Initiatives: Focused support on whole-person care, including mental health, caregiver benefits, and financial wellness.
• Administrative Support: Assistance with open enrollment processes, EDI error resolution, system testing, post-enrollment audits, and year-round employee inquiries.
• Client Advocacy: Direct support from a dedicated team familiar with our plans and culture, acting as an extension of HR.
• Compliance and Regulatory Guidance: Regular updates and support to ensure adherence to changing laws and regulations.
• Enhanced Local Engagement: Access to more frequent in-person trainings and extended on-site support during key enrollment periods, made possible by OneDigital’s new Dallas office.
Public Sector Alignment
• Over 75 years of combined public sector experience among key team members.
• Trusted by over 3,000 public sector clients nationwide.
• Net Promoter Score of 74 - significantly above the industry average (43) and considered world class.
• Serves over 6 million individuals through 200+ offices nationwide.
FISCAL IMPACT:
OneDigital receives compensation through carrier-paid commissions for the placement of coverage, meaning there is no direct consulting fee charged to the Town. This compensation structure is built into the carrier’s premium when going out to market.
Currently, the Aetna fee is $27 Per Employee Per Month (PEPM), which is below the average market rate for similar plans. Additionally, the enrollment platform, Employee Navigator, is provided at no extra cost. This platform enables seamless enrollment and provides employees with 24/7 access to their benefits information.
Based on the bids received, OneDigital offered the most cost-effective proposal compared to other vendors with a similar scope of services. Their competitive pricing, combined with a track record of measurable cost containment and employee engagement outcomes, supports both the Town’s short-term budget and long-term strategic goals.
STAFF RECOMMENDATION:
Staff recommends approval of the continued partnership with OneDigital. Their expanded local presence, strategic capabilities, and proven commitment to employee support strongly align with the Town’s goals for long-term employee wellbeing and financial stewardship.
In addition, after reviewing multiple bids from other benefits consulting firms, OneDigital emerged as the most cost-effective option. They offer comprehensive services at a competitive price point without sacrificing quality, accessibility, or responsiveness.
ATTACHMENT(S):
OneDigital Company Presentation (May 16, 2025)
Resolution 25-18
TOWN COUNCIL ACTION/OPTIONS:
1) Motion to approve
2) Motion to amend with the following stipulations (please state stipulations in motion)
3) Motion to table
4) Motion to deny